Articles

Minecraft's Mojang has a serious customer support issue

If you submit a support ticket now you'll be lucky to hear back a month from now

Raymond Bakker

Monday, March 11, 2019 | 21:48 GMT

3 min.

Feature

Minecraft's Mojang has a serious customer support issue

Monday, March 11, 2019 | 21:48 GMT

Raymond Bakker

Players who are in need of Minecraft customer support will find they may have to wait more than a month to hear back. Other Mojang games have similar customer support issues.

According to the studio, these customer support issues started in December when the studio noted it started receiving a large number of incoming e-mails during the holiday season. Extra support tickets are said to lead to longer than usual waiting times, but waiting times can now be more than a month.

Continue reading?

Consider supporting our independent journalists by becoming a premium subscriber to gain unrestricted access to all content and features.

Every contribution we receive goes directly into funding our journalism to ensure we can continue doing what we do best.

You have already read 3 free premium articles

Consider supporting our independent journalists by becoming a premium subscriber to gain unrestricted access to all content.

Every contribution we receive goes directly into funding our journalism to ensure we can continue doing what we do best.

This was one of 3 premium articles we made available to you free of charge

You can still read premium articles for free. Consider supporting our independent journalists by becoming a subscriber.

You have read this entire article completely free of charge

Subscribe now

No one likes ads. We know that. But ads help us pay the bills.

Please whitelist us in your adblocker software so that we can continue to provide quality content.

Ad complaints? Contact us.