Players who are in need of Minecraft customer support will find they may have to wait more than a month to hear back. Other Mojang games have similar customer support issues.
According to the studio, these customer support issues started in December when the studio noted it started receiving a large number of incoming e-mails during the holiday season. Extra support tickets are said to lead to longer than usual waiting times, but waiting times can now be more than a month.
Minecraft development studio Mojang AB was acquired by Microsoft back in 2014 for roughly 2.5 billion dollars. It only released a handful of games: Minecraft, Scrolls and Cobalt. Its sandbox game 0x10c that was announced in 2012 was cancelled a year later.