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Minecraft's Mojang has a serious customer support issue
If you submit a support ticket now you'll be lucky to hear back a month from now
Players who are in need of Minecraft customer support will find they may have to wait more than a month to hear back. Other Mojang games have similar customer support issues.
According to the studio, these customer support issues started in December when the studio noted it started receiving a large number of incoming e-mails during the holiday season. Extra support tickets are said to lead to longer than usual waiting times, but waiting times can now be more than a month.
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